Join our Customer Service team in Mississauga, ON.
Radius is hiring a Customer Service Representative for our Mississauga team. You'll be the go-to person for your clients' shipments, keeping freight moving from pickup to delivery on time, damage-free, and at the agreed rate. Working alongside clients, carriers, and our internal teams, you'll keep everyone informed, solve problems as they come up, and make every shipment feel easy for the people counting on it.
Key Responsibilities
- Own each shipment from start to finish: Take order details from clients, enter them into the system, and pass them to logistics for carrier assignment. Trace every shipment through to delivery, keep the system current for daily client reporting, and make sure files are complete, accurate, and invoiced on time. If something goes sideways, loop in your supervisor right away.
- Stay in step with carriers: Confirm carriers know exactly what's needed and can meet the timelines. Check in regularly to keep pickups and deliveries on schedule, and flag any carrier issues to your supervisor.
- Look after your clients: Help clients sort out any transportation issues and build relationships that last.
- Back up your team: Work closely with the rest of the Customer Service team so everything gets done on time.
- How success is measured: On-time pickup and delivery, shipment visibility, client response time, and billing accuracy.
What you bring to the team
– A natural instinct for great customer service
– Clear, confident communication
– Solid time management and the ability to juggle several priorities
– A strong work ethic and a sharp eye for detail
– 2+ years of related experience
– Experience with LTL, FTL, and cross-border freight
– Comfort managing high shipment volumes
– The flexibility to reprioritize in a fast-paced industry
– TruckMate experience (a strong asset)
