Join our growing team in Surrey, BC.
Radius is looking for a detail-driven and highly organized Billing Administrator to join our team in Surrey, BC. In this role, you will be at the centre of our billing operations, ensuring shipments are invoiced accurately and on time, issues are resolved quickly, and our clients always feel taken care of.
You are someone who takes real pride in accuracy, enjoys digging into a problem until it's solved, and understands that behind every invoice is a client relationship worth protecting.
ABOUT US:
At Radius, customer service isn't just a department, it's the foundation of everything we do. As a fast-growing third-party logistics provider based in Surrey, BC, we service clients across North America with a focus on responsiveness, reliability, and long-term partnership. Specializing in freight brokerage, warehousing, and supply chain consulting, we deliver smart, cost-effective logistics solutions tailored to meet the unique needs of each client. Our team takes pride in going the extra mile to ensure a seamless experience every step of the way.
Key Responsibilities
- Accurate Daily Billing: Process customer shipment invoices with precision, following standardized procedures and ensuring special billing clients are handled within the parameters of their individual agreements.
- Issue Resolution: Identify and troubleshoot rating errors that prevent orders from billing correctly. Work cross-functionally with other departments to get issues resolved fast and keep billing on track.
- Reporting: Complete all billing-related reporting requirements on time and contribute to the continuous improvement of processes and Standard Operating Procedures.
- Client Communication: Respond to billing inquiries promptly and professionally, always maintaining a customer-first mindset.
- Admin Support: Pitch in on broader administrative functions and support the Administration Manager as needed.
What you bring to the team
- Minimum 2 years of related administration experience
- A sharp eye for detail and a genuine commitment to accuracy
- Strong time management skills and the ability to multitask without losing focus
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
- A positive, team-first attitude and the ability to handle confidential information with discretion
- Experience in transportation or billing is an asset
- Basic accounting knowledge is an asset
- Experience with TruckMate or other Transportation Management Software is an asset
- A Post-Secondary Certificate, Diploma, or Degree in a related field is an asset
- TruckMate experience is a strong asset
