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Freight Claims:
Unfortunately, damage or loss to freight occasionally occurs.
In order to minimize the inconvenience and cost to you, we
have outlined the following information to assist in filing
claims and to let you know what to expect.
Our goal is to respond quickly to claims filed and to process
them in a timely manner. Canadian Law partially dictates the
claims procedure as well as what documents are required. Your
efforts to follow these guidelines will greatly speed up the
entire process.
How to file a claim:
1 – All claims or notices of intent to
claim must be filed in writing. They should be submitted via
this online form, mailed, faxed or e-mailed to:
Radius Logistics
Claims Department
Suite 105 – 19130 24th Ave.
Surrey, BC V3S 3S9
Fax: 877-541-1923
E-mail: info@radiuslogistics.com
2 – Claims must be filed promptly and
are subject to legal time limits from the date of delivery.
A claim filed for damage or partial shortage must be filed within
60 days, while a claim for the entire loss of a shipment must
be filed within 9 months.
3 – Claims must be supported by the following
documents:
• A written statement of loss or damage indicating pieces
and values
• A copy of the original bill of lading or probill where
the goods were signed for short or damaged
• A copy of the original supplier’s invoice as proof
of the value of the shipment and/or a copy of the supplier’s
invoice for repairs or replacement parts if applicable
4 – Salvage must be kept by the claimant until
the carrier’s liability has been established.
5 – Damages or shortages must be explicitly noted
on the carrier’s receipt copy of the bill of lading or
probill at time of delivery. Failure to do so makes it very
difficult to find liability with the carrier.
6 – When damage is concealed, notice must be
given within 24 hours of receipt of shipment. When concealed
damage is realized, stop unpacking and notify us immediately
to request an inspection. It is very important to discontinue
unpacking as well as retaining all packaging for inspection.
When an inspection report is completed, it does not substitute
the written claim, nor does it indicate carrier liability.
7 – Shipments are to be checked according to
the carrier’s probill, not the shipper’s packing
slips. Carriers are not liable for goods said to be in any unopened
or damaged container. If a bill of lading is signed for as “Shipper’s
load and count” or “X skids said to contain X cartons”
this means that the shipper has agreed that the driver/carrier
did not have an opportunity to count the number of packages
and is thus not liable for shortages. If you want the driver/carrier
to sign for the number of cartons, it is the shipper’s
responsibility to ensure this occurs; you must communicate these
instructions to your shipper and make the driver/carrier aware
when he arrives to pick up your shipment.
8 – Under law, the liability for a shipment may
be severely limited in today’s unregulated environment.
If the shipper indicates a declared value on the bill of lading,
the liability may be raised but there will also be an additional
charge for the increased valuation. To protect yourself, we
recommend that you purchase separate insurance. Please call
our Sales Team for further information on insurance.
9 – Claimed amounts are limited to the value
of the goods at the time and place of shipment. Country of origin
rules apply.
10 – Carriers have no liability for goods shipped
at “Owner’s risk”.
11 – Carriers have no liability for goods not
properly packaged or crated. These types of claims should be
filed with your supplier. |
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